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Covering the intersection of marketing, customer experience and new technology.
What's Next is Everything
innovation news, stats, examples and points of view
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Featured
May 28, 2025
Slow Your Roll: The AI Race Leaves Americans Unimpressed
May 28, 2025
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May 28, 2025
May 23, 2025
SMBs Feed the Social Beast—with a Side of AI
May 23, 2025
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May 23, 2025
May 14, 2025
Marketers lean into AI to counter flat budgets
May 14, 2025
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May 14, 2025
May 12, 2025
From Copilots to Colleagues: Agentic AI Gets Down to Business
May 12, 2025
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May 12, 2025
May 2, 2025
Are AI Overviews Eating Your Clicks?
May 2, 2025
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May 2, 2025
Apr 30, 2025
"Oops, My AI Did It Again” — The Cost of Unchecked Automation
Apr 30, 2025
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Apr 30, 2025
Apr 15, 2025
Your Next Customer Is an AI—Here’s How to Advertise to It
Apr 15, 2025
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Apr 15, 2025
Mar 29, 2025
More Influencers, Less Ad Fatigue: 2025’s Marketing Math
Mar 29, 2025
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Mar 29, 2025
Mar 25, 2025
Agencies and Publishers Are Setting the AI Pace—Brands Are Taking Notes
Mar 25, 2025
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Mar 25, 2025
Mar 18, 2025
Shop Talk with a Side of AI: Generative Traffic Spikes but Converts Less
Mar 18, 2025
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Mar 18, 2025