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Covering the intersection of marketing, customer experience and new technology.
What's Next is Everything
innovation news, stats, examples and points of view
A compendium of recent emerging media examples
Featured
Jun 2, 2025
AI Got a Promotion: How U.S. Bank Let Tech Shape Its Latest Campaign
Jun 2, 2025
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Jun 2, 2025
May 31, 2025
Lowe’s Just Gave Its Associates AI Superpowers
May 31, 2025
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May 31, 2025
May 30, 2025
Perks, Promos, and Pro Users: Perplexity’s Take on Search Monetization
May 30, 2025
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May 30, 2025
May 29, 2025
UBS Gives Its Analysts an AI Clone—Accent (Almost) Included
May 29, 2025
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May 29, 2025
May 28, 2025
TikTok Gives Merchants a Smart Sidekick
May 28, 2025
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May 28, 2025
May 27, 2025
Eurovision, Dragons, and Red Bull: AR Filters Get a May Makeover
May 27, 2025
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May 27, 2025
May 24, 2025
R/GA tests new Google AI models for Moncler
May 24, 2025
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May 24, 2025
May 23, 2025
A Voice from the Past, Powered by AI, Drives Stellantis’ Patriotic Push
May 23, 2025
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May 23, 2025
May 22, 2025
Coke’s AI Agent Dishes Out 828,000 Coupons—Hold the Human
May 22, 2025
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May 22, 2025
May 22, 2025
Klarna's CEO Didn't Show Up—But His AI Twin Did
May 22, 2025
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May 22, 2025
May 21, 2025
Newman’s Own Hits Fast-Forward With GenAI
May 21, 2025
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May 21, 2025
May 20, 2025
When the Pope in a Puffer Jacket Sings, You Might Learn Something
May 20, 2025
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May 20, 2025
May 19, 2025
When Shopping Bots Take the Wheel, Walmart Wants a Front Seat
May 19, 2025
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May 19, 2025
May 17, 2025
Shop 'Til Your Avatar Drops: Roblox Ties Real-World Retail into Virtual Play
May 17, 2025
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May 17, 2025
May 16, 2025
Fizzion Statement: Coca-Cola’s AI Makes Sure the Logo Stays in Line
May 16, 2025
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May 16, 2025
May 12, 2025
From Copilots to Colleagues: Agentic AI Gets Down to Business
May 12, 2025
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May 12, 2025
May 10, 2025
Bye-Bye Billable Hours? Sorrell Bets Big on Output in the Age of AI
May 10, 2025
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May 10, 2025
May 9, 2025
Lowe’s Launches AI Sidekick for Store Associates
May 9, 2025
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May 9, 2025
May 8, 2025
From Runway to Render: How Zalando’s AI Models Are Redefining Fashion Marketing
May 8, 2025
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May 8, 2025
May 6, 2025
If This, Then Brand: Landor’s AI Playbook for the Future
May 6, 2025
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May 6, 2025
May 5, 2025
Built for Bots: Inside the First Agentic-First Agency
May 5, 2025
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May 5, 2025
May 1, 2025
Welch’s Uses AI to Freshen Up Lunchbox Notes
May 1, 2025
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May 1, 2025
Apr 30, 2025
Ammunition Fires Up Venture Studio for Startups and Agencies
Apr 30, 2025
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Apr 30, 2025
Apr 30, 2025
Chipotle Gets Spicy in the Metaverse for Cinco de Mayo
Apr 30, 2025
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Apr 30, 2025
Apr 24, 2025
Microsoft used GenAI for a new ad, and no one noticed
Apr 24, 2025
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Apr 24, 2025
Apr 21, 2025
More marketers put content - and quality control - in the hands of AI
Apr 21, 2025
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Apr 21, 2025
Apr 18, 2025
L’Oréal’s Gen AI Lab Speeds Up Beauty Content
Apr 18, 2025
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Apr 18, 2025
Apr 11, 2025
All Aboard the Time Machine: AR Gets on the Bus in Beijing
Apr 11, 2025
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Apr 11, 2025
Apr 10, 2025
When AI Curates the Buy: Butler/Till’s Shortcut to Smarter PMPs
Apr 10, 2025
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Apr 10, 2025
Apr 9, 2025
From “Good Dog” to “VIPP”: How PetSmart’s AI Loyalty Strategy Fetches Results
Apr 9, 2025
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Apr 9, 2025