Covering the intersection of marketing, customer experience and new technology.

Should we fear AI?

Should we fear AI?

There has been a lot of swirl on this topic over the last few months, fueled by sensationalist media coverage, agency groups joining watchdog organizations, high-profile execs expressing concern and/or leaving their prominent AI roles to sound alarm bells.

The power of AI is already impressive, and advancing at breakneck pace. This combination can be a bit terrifying at times, and the resulting questions surrounding this potent set of technologies are nothing short of profound. Legal, ethical and commercial implications abound.

I am typically an overly enthusiastic optimist when it comes to emerging technologies, but  AI is so different and so transformative that it demands deeper examination. Like many studying this space, I don't have answers yet but am trying to get my head around all of the implications by reading as much as I can.

Two people who are much smarter than I am have written well-reasoned assessments of the risks related to AI, and have dissected and addressed each risk in turn. I don't know that these two points of view fully address all of the concerns, but together they have helped put my mind at ease a bit and provided insight that enables me to more rigorously evaluate the risks.

Check out the posts below...

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